Refund Policy

1. Account replacement warranty

Accountik offers a six-hour commercial replacement warranty from delivery for accounts that cannot be used because of incorrect supplied login details, a pre-existing VAC, VAC Live or Overwatch ban, or an account that differs from its listed specifications.

Report the problem within that period using the replacement request in your shop order, or contact support with your order reference. Eligible cases receive a replacement; if a supplied replacement still has a covered problem, contact support again until the covered issue is resolved. For inventory or skins accounts, the commercial access warranty covers the first login only.

The commercial warranty does not cover problems caused by inventory transfers, trading, unauthorized resale, subsequent misuse, failure to follow supplied instructions or later platform action arising from the buyer's use.

These commercial conditions do not limit mandatory rights for defective, misdescribed or undelivered digital content. Supplier rejection does not by itself decide whether you have a statutory remedy; contact Accountik for review.

2. Delivery failures and payment mistakes

Contact us for missing delivery, unusable credentials, an incorrect product, duplicate payment or an accidental duplicate order. Report an unused duplicate purchase within 24 hours for our voluntary review; this deadline does not shorten statutory rights.

The order system can return failed order charges to shop balance. That bookkeeping entry is not a substitute for a monetary refund where the law entitles you to one. An expired, wrong-network, partial or otherwise unverifiable crypto transfer needs investigation and may not be recoverable from the network.

3. Delivered products and cancellation

Outside covered faults and mandatory legal rights, we do not offer a general change-of-mind refund once digital account credentials have been delivered. Before delivery, contact us promptly to request cancellation; an already processing order may need to be checked before it can be stopped.

Where EU consumer withdrawal rules apply, the usual 14-day withdrawal period is subject to the legal rules for digital content. Immediate digital supply does not remove that right merely because you visited the site, viewed a link or paid: any applicable exception requires the legally required express consent, acknowledgement and confirmation. Nothing in these policies treats a generic terms link as that consent.

To exercise a withdrawal right, email your name, order reference, purchase date and an unambiguous cancellation request to contact@accountik.store. Mandatory rights and refund deadlines take precedence over this voluntary policy.

4. Refund handling

Approved monetary refunds are arranged manually through the original payment route where possible, subject to applicable law and provider capabilities. Required refund amounts, timing and any permitted deductions follow the applicable legal rules. We will not require store credit where you are entitled to a monetary refund.

Shop credit is not automatically withdrawable by the software; contact us about an unused top-up or a required refund. Crypto cannot be recalled after broadcast, so an approved refund requires a separate transfer. Never send a seed phrase or private key to obtain a refund.

Questions and support

Email contact@accountik.store with your order reference and a description of the issue. Never send your shop password, existing personal-account passwords, wallet secrets or full private order link.